Privacy Policy

1. Introduction

brook-sparrow Ltd ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brook-sparrow.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

Personal Information

The personal information we collect may include:

• Name and contact details (email address, postal address)
• Financial information necessary for card issuance
• Identity verification documents
• Transaction history and spending patterns
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing your card applications and managing your account
• Providing customer support and responding to enquiries
• Sending administrative information and service updates
• Complying with legal and regulatory requirements
• Detecting and preventing fraud
• Improving our services and website functionality

4. Information Sharing

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing and identity verification.
• Legal Requirements: We may disclose your information where required to comply with applicable law, governmental requests, or legal processes.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need to process your personal information, we will either delete or anonymise it.

6. Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under data protection laws, you have rights including:

• The right to access your personal information
• The right to rectification of inaccurate information
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

8. International Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently.

11. Contact Us

If you have questions or comments about this policy, you may contact us at: