Contact Us

Our Office

brook-sparrow Ltd
47 Finsbury Square
London EC2A 1PQ
United Kingdom

Email

[email protected]

We aim to respond to all enquiries within 24-48 hours during business days.

Working Hours

Monday - Friday: 09:00 - 18:00 GMT
Saturday: 10:00 - 14:00 GMT
Sunday: Closed

Our online support resources are available 24/7.

Support Topics

Card activation and setup
Currency exchange queries
Transaction disputes
Account security concerns
General product enquiries

Before You Contact Us

Many common questions can be answered through our services page. You will find detailed information about card features, fees, and usage guidelines there.

View Services Information

Urgent Card Issues

If your card has been lost or stolen, you can instantly freeze it through our mobile app. This provides immediate protection while you contact our support team.

Business Enquiries

For corporate accounts, partnership opportunities, or press enquiries, please include "Business" in your email subject line to ensure your message reaches the appropriate team.

Find Us

Our London office is located in the heart of Finsbury Square, easily accessible from Moorgate and Liverpool Street stations.

47 Finsbury Square, London EC2A 1PQ